FAQs

🛍️ Ordering

Q: How do I place an order?

🟢 1. Quick Order via COD Form:
Just click the "Order Now" button on the product page. A simple form will appear—fill in your name, address, and contact details, then click "Complete Order".
✅ Super fast and perfect for Cash on Delivery (COD) orders.

🛒 2. Add to Cart Method:
You can also add product to your cart, proceed to checkout, fill in your shipping details, and place the order

Q: Can I cancel or change my order?
Orders can be changed or canceled within 6 hours of placing them. Please email us immediately at support@indi-mart.com with your order number.

🚚 Shipping & Delivery

Q: How long will delivery take?
Most orders are delivered within 7–12 business days. Please note that shipping times may vary depending on your location and product availability.

Q: Do you offer free shipping?
Yes, we offer free shipping on all orders across India.

Q: How can I track my order?
Once your order is shipped, we’ll email you the tracking details. You can also track your order via our Order Tracking page.

💳 Payment

Q: What payment methods do you accept?
We accept all major payment options including UPI, debit/credit cards, net banking, and wallets.

Q: Is Cash on Delivery (COD) available?
Yes, we do offer COD for all products

📦 Returns & Refunds

Q: What is your return policy?
We offer easy 7-day returns for defective, damaged, or incorrect items. Contact us with proof (photos/videos) and we’ll make it right.

Q: I received a wrong or damaged product. What should I do?
We’re really sorry! Please email us at support@indi-mart.com within 48 hours of delivery, and we’ll arrange a replacement or refund.

🤝 Other Questions

Q: Are your products original and genuine?
Absolutely! Every product listed on Indi Mart is carefully sourced and tested for quality before it reaches you.

Q: How can I contact you?
For any help, just drop us an email at support@indi-mart.com – we’ll get back to you as soon as possible.